Compare Routes Under the Same Conditions
When comparing routes, keep the device, access network and target app consistent. Change only the route first, then adjust split-tunneling rules if needed. Changing the network, region and client mode at the same time makes it hard to tell what helped. For intermittent issues, test again during your usual hours; one successful session does not guarantee long-term performance.
Recheck Your Selections After Updating
After route changes, an old name may no longer correspond to an available server. Get the latest subscription from the panel and update it using your client’s instructions. Then check that your selected route and rule groups are still valid. Subscription links contain personal access credentials; do not share the full link in public screenshots or forums. For setup steps, visit Quick Start. Client downloads are in the Downloads section of the user panel; sign in to get your subscription.
Tell Route Issues Apart from App Restrictions
If no international sites are reachable, first check your basic internet connection, subscription validity and client connection status. If only one app fails, focus on its rules, account region and service status. If the problem occurs only on one access network, compare it with another network. See Troubleshooting for detailed steps, and avoid reinstalling the client repeatedly before identifying the cause.
Keep the Details When Asking for Help
When submitting a ticket, include your device platform, client name, selected route, target app, the conditions under which the issue occurs and the changes you have already tried. Screenshots of error messages are fine, but hide account details and subscription credentials. There is no need to share a complete configuration file publicly; provide additional materials only as requested in the ticket. Contact support through Panel Tickets.
VPNWH supports Windows / macOS / iOS / Android / Linux, with no device limit, and offers a 14-day no-questions-asked refund. No email address is required; create an account with a username and password. Route selection and data usage are separate: monthly subscription data resets each month on the activation date, while data add-ons remain available until used and never expire.
See FAQs about connections and subscriptions →